SHIPPING

We aim for all orders placed before 12:00 midday Monday-Friday to be dispatch on the same day. Orders placed after 12:00 midday Monday-Friday, or on weekends or bank holidays, will be dispatched the following working day.

• Orders over £200 free shipping, except Saturday deliveries
• UK - Next Day
• UK - Saturday Delivery
• Express International Shipping - 1 to 3 days*

*Please note this is does not include any local taxes or import duties which may be charged to the recipient on arrival. Select pricing in USD ($) if you'd like these covered in supported countries.

UK orders will be delivered by our courier DPD, who will send you a text and/or an email confirming your one hour delivery window. If you’re not going to be in at that time, you can request that your parcel is either left with a neighbour, amend to a more convenient day or arrange to collect your parcel from your local collection point.

For any enquiries, please contact us at customercare[at]emmapake.com

 

RETURNS - from within the UK

You can return or exchange any items from your order for up to 14 days from the date it arrives with you. Simply contact us at customercare[at]emmapake.com with details of the items you’d like to return and we will send you an RMA (return merchandise authorisation) number and free shipping label (Please note, sales items do not qualify for free returns).

We are happy to accept returns against any unworn and unwashed items returned in the same condition as you received them. Please keep any tags or hygiene strips attached.

We aim to process all returns within 24 hours of receipt and your refund will be with you within 14 days. Please note that shipping costs cannot be refunded.

Sales items returns:

• The customer is responsible the safe return of all goods, so please ensure your parcel is packaged safely and that you retain proof of postage for your shipment. We cannot be responsible for any items which do not reach us.

 

RETURNS - from outside the UK including EU, USA and rest of the world

You can return or exchange any items from your order for up to 14 days from the date it arrives with you. Simply contact us at customercare[at]emmapake.com with details of the items you’d like to return and we will send you an RMA (return merchandise authorisation) number.

• The customer is responsible for postage costs and the safe return of all goods, so please ensure your parcel is packaged safely and that you retain proof of postage for your shipment. We cannot be responsible for any items which do not reach us.
• Please mark your parcel as ‘returned goods’ to avoid being charged any further duties.

We are happy to accept returns against any unworn and unwashed items returned in the same condition as you received them. Please keep any tags or hygiene strips attached.

We aim to process all returns within 24 hours of receipt and your refund will be with you within 14 days. Please note that shipping costs cannot be refunded.